Published date: 16 May 2019

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 17 June 2019

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

North West

Value of contract

£1,500,000

Procurement reference

LPOOL001-DN364227-29822083

Published date

16 May 2019

Closing date

17 June 2019

Contract start date

1 January 2020

Contract end date

31 December 2023

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Contact Centre Platform including Telephony for the Contact Centre, Workforce Management, Knowledge Management, Speech Analytics, IVR for a complete Omnichannel Contact Centre Experience.

More information

Links

About the buyer

Contact name

Paul Christie

Address

4th Floor
Cunard Building
Liverpool
L3 1DS
England

Telephone

+44 1512330591

Email

paul.christie@liverpool.gov.uk

Website

http://www.liverpool.gov.uk