Published date: 10 October 2024
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Platform interconnectivity software package - 48211000
IT software package - 48517000
Database software package - 48611000
Location of contract
England
Value of contract
£71,800
Procurement reference
WLANCS001-DN745338-15600702
Published date
10 October 2024
Closing date
17 June 2024
Closing time
4pm
Contract start date
24 June 2024
Contract end date
23 June 2026
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Engagement platform to support Housing Customer Service and Income teams ensure they hear the voice of WLBC customers in every interaction. Engagement solution facilitates more meaningful interactions, resulting in higher conversations, driving high volumes of customer feedback and increased collection rates, Resulting in robust actionable insight; addressing areas of potential improvement of services to customers, identifies changes and trends in customers' needs and behaviour, positive trends and improvements when things are working well with an emphasis on our clear focus on the voice of the customer.
Award information
Awarded date
21 June 2024
Contract start date
24 June 2024
Contract end date
23 June 2026
Total value of contract
£0
This contract was awarded to 1 supplier.
Voicescapes Ltd
Address
M53EQ
Reference
None
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
S McHugh
Address
52 Derby Street
Ormskirk
L39 2SA
England
Telephone
+44 1695
Website
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Closing: 17 June 2024, 4pm
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