Published date: 21 March 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 1 December 2023, 1pm

Contract summary

Industry

  • Translation services - 79530000

  • Health services - 85100000

  • Miscellaneous health services - 85140000

Location of contract

NE15 8NY

Value of contract

£455,755.23

Procurement reference

CF-2209700D0O000000rwimUAA

Published date

21 March 2024

Closing date

1 December 2023

Closing time

1pm

Contract start date

23 March 2024

Contract end date

22 March 2028

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

This contract is for the provision of a range of language services to all NHSBSA staff and services.

The overarching requirement and objective is to provide translation services for our customers and other users. The primary requirement is for telephone translations however there is also a need for written and face to face translation on an ad-hoc basis. Key outputs and deliverables are:

- To provide a professional on demand telephone translation service with the ability to hold a three-way conversation with NHSBSA contact centre agents and our customers during our contact centre opening hours.

- To provide written translation for correspondence received from customers by post and by email to meet the agreed response times to customers.

- To translate written correspondence from the NHSBSA in the form of letters, forms or online information where necessary into other languages or formats such as braille.

- To provide face to face translation such as British Sign Language for job applicants during the recruitment process and for members of the public during user research.

This contract period will be from 23/03/2024 until 22/03/2028.

More information

Attachments

Award information

Awarded date

15 March 2024

Contract start date

23 March 2024

Contract end date

22 March 2028

Total value of contract

£455,755.23

This contract was awarded to 1 supplier.

DA Languages Ltd

Address

Statham House, Talbot Road, Stretford, Manchester, M32 0FP, Stretford, M32 0FP

Reference

None

About the buyer

Contact name

NHSBSA Commercial Services

Address

Stella House, Goldcrest Way Newburn Riverside
Newcastle upon Tyne
NE15 8NY
GB

Email

commercialservicesteam@nhsbsa.nhs.uk