Published date: 9 August 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 1 June 2023, 5pm

Contract summary

Industry

  • Telephone-answering services - 79510000

Location of contract

GU2 4BB

Value of contract

£26,401

Procurement reference

009456

Published date

9 August 2023

Closing date

1 June 2023

Closing time

5pm

Contract start date

14 June 2023

Contract end date

13 June 2026

Contract type

Service contract

Procedure type

Other: Framework Direct Award (below threshold)

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

24/7/365 specialist IVR (interactive voice response) information service to provide bespoke information about Council Tax, Business Rates and Benefits with access to agents at points defined by us. The aim of the service is to encourage customers to self-serve where possible, and to supply information outside of office hours.

Award information

Awarded date

25 April 2023

Contract start date

14 June 2023

Contract end date

13 June 2026

Total value of contract

£26,401

This contract was awarded to 1 supplier.

INFORM COMMUNICATIONS LTD

Address

INNOVATION HOUSE,MOLLY MILLARS CLOSE
WOKINGHAM
Berkshire
RG41 2RX
GB

Reference

Companies House number: 02644647

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Phill Nathan

Address

Millmead House,Millmead
GUILDFORD
GU2 4BB
England

Telephone

01483505050

Email

procurement@guildford.gov.uk