Published date: 11 March 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 4 March 2021, 12am

Contract summary

Industry

  • Customer services - 79342300

Location of contract

Any region

Value of contract

£50,600,000

Procurement reference

BIP576457725

Published date

11 March 2021

Closing date

4 March 2021

Closing time

12am

Contract start date

31 March 2021

Contract end date

30 March 2025

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The provision of Customer Services via telephony and potentially other communication channels, in addition they may provide the following:

•management of customer contact through social media channels, secure messaging and chatbots
•ad-hoc administration work to support account processing
•additional blended work to support contact and repayments processing
•outbound calling
•web chat

More information

Links

Award information

Awarded date

4 March 2021

Contract start date

31 March 2021

Contract end date

30 March 2025

Total value of contract

£50,600,000

This contract was awarded to 1 supplier.

Teleperformance Limited

Address

Spectrum Building
Bond Street
Bristol
BS1 3LG

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

100 Bothwell Street
Glasgow
G2 7JD
UK

Telephone

+441413062000

Email

commercial@slc.co.uk