Published date: 5 September 2023

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 22 September 2023, 12pm

Contract summary

Industry

  • Housing services - 70333000

  • Call centre - 79512000

Location of contract

EC2V 7HH

Value of contract

£40,000

Procurement reference

tender_387131/1254816

Published date

5 September 2023

Closing date

22 September 2023

Closing time

12pm

Contract start date

1 November 2023

Contract end date

31 October 2026

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The City of London Corporation's Housing Service manages 2,900 homes across twelve estates in London, located in the Square Mile and six surrounding Boroughs.

We are seeking a supplier to provide call centre cover on the out of hours telephone number we use for urgent estate management issues, other than
repairs, which residents can use to contact us when our offices are closed. This operates from 16:00 to 08:00 on weekdays, all weekend and on public
holidays.

We have a Duty Officer rota in place during these hours. The Duty Officer will offer advice and, if the issue is urgent and requires a presence, will attend site. The service provider will act as a triage service and will contact the Duty Officer if required.

Repairs are dealt with separately and will not form part of this contract, however the provider will be required to pass repairs calls onto the correct number.

The duration of the contract is 3 years, subject to the right of the City (at its sole discretion) to exercise its right to extend the Contract by up to 1 year. The maximum length of the contract is therefore 4 years. We expect the annual cost of this service not to exceed £10,000. The total contract price, including optional extension, is £40,000.

More information

Links

About the buyer

Contact name

Commissioning

Address

Guildhall
London
EC2V 7HH
England

Email

Commissioning@cityoflondon.gov.uk