Published date: 28 January 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 29 September 2023, 12pm

Contract summary

Industry

  • Software package and information systems - 48000000

  • Call centre - 79512000

Location of contract

RH2 8EF

Value of contract

£6,000,000

Procurement reference

924936b9-e6df-491f-8f16-6f86d6053759

Published date

28 January 2024

Closing date

29 September 2023

Closing time

12pm

Contract start date

6 November 2023

Contract end date

5 November 2026

Contract type

Works

Procedure type

Not specified

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

In response to current and emerging requirements for improved communication facilities, the Councils have decided to replace their existing office telephony services with a Microsoft Teams telephony solution and associated SIP / Call plan network services, and contact centre telephony services with an integrated contact centre.

This procurement is for the supply of services in respect of a Microsoft Teams Voice solution with integrated Microsoft certified contact centre and associated SIP / Call plan network services. The successful Bidder will be responsible for providing to each Council a two-phase migration from the Councils' existing telephony environment to Teams Voice.

The two phases for each Council are:

1. Microsoft Teams Voice and associated SIP / Call plan network services
2. Cloud based contact centre telephony

To support a phased migration, the Councils are looking to engage a supplier to provide the design, any associated hardware, the installation / configuration and support services for Microsoft Teams Voice, integrated contact centre and associated SIP / Call Plan services.

This competition is being carried out using Lots 4b and 4c of the Crown Commercial Service Network Services 3 framework.

More information

Links

Award information

Awarded date

28 January 2024

Contract start date

6 November 2023

Contract end date

5 November 2026

Total value of contract

£0

This contract was awarded to 1 supplier.

4net Technologies Ltd

Address

3 Scholar Green Road, Cobra Court, Manchester, M32 0TR, UNITED KINGDOM

Reference

None

About the buyer

Contact name

Nathaniel Burrows

Address

Woodhatch Place, 11 Cockshot Hill
, ,
Reigate
RH2 8EF
UNITED KINGDOM

Telephone

02085419000

Email

nathaniel.burrows@eastsussex.gov.uk