Published date: 4 July 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 31 July 2017

Contract summary

Industry

  • Market research services - 79310000

  • Customer satisfaction survey - 79342311

Location of contract

London

Value of contract

£250,000

Procurement reference

1514

Published date

4 July 2017

Closing date

31 July 2017

Contract start date

22 August 2017

Contract end date

21 August 2018

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The purpose of this invitation to tender is to establish an agreement with a service provider for the provision of quantitative research services where NS&I require an external agency to support. This includes running NS&I's strategic level customer satisfaction survey and providing customer experience advice based on wider insight and expertise. Please note this contract does not include omnibus services as these are already covered by another contract or NS&I's tactical customer satisfaction surveying or transactional surveying that is conducted by Atos.
Each year NS&I potentially carries out a small number of ad-hoc quantitative research projects. Currently we do not have a contract in place to cover these needs so need to tender for each piece separately. For efficiency purposes we want to set up a 'call off' contract with an agency that can provide us with any ad hoc quantitative research services that are not covered by current contracts. NS&I is unable to guarantee whether any ad hoc quantitative research projects will be commissioned during the lifetime of this contract or the scale of any pieces that are commissioned. Ad hoc quantitative research projects could take a number of different formats and cover a range of topics.
In addition to this ad hoc quantitative research there is the requirement to run NS&I's strategic customer satisfaction survey and support us by providing expert guidance around the area of customer satisfaction and customer experience. In particular, recommending solutions to identify customer experience issues.

More information

Links

Additional text

For further details about this opportunity please visit: https://uk.eu-supply.com/login.asp?B=NSANDI to register your interest and to download the tender documentation.
Please note that all communication regarding this opportunity will be conducted via the NS&I e-Sourcing portal.
Responses to this ITT must be submitted via the NS&I e-Sourcing portal under tender ref 1505 no later than the deadline of noon on 31 July 2017.

About the buyer

Address

1 Drummond Gate
London
SW1V 2QX
England

Email

malcolm.edwards@nsandi.com