Published date: 16 September 2020

Last edited date: 16 September 2020

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 12 June 2020, 5pm

Contract summary

Industry

  • Customer Relation Management software package - 48445000

Location of contract

London, South East

Value of contract

£477,072

Procurement reference

CRM and ITSM systems

Published date

16 September 2020

Closing date

12 June 2020

Closing time

5pm

Contract start date

30 June 2020

Contract end date

29 September 2022

Contract type

Supply contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Replacement Customer Relationship Management and IT Service Management System

Award information

Awarded date

29 June 2020

Contract start date

30 June 2020

Contract end date

29 September 2022

Total value of contract

£477,072

This contract was awarded to 1 supplier.

Freshworks Inc

Address

26 Hatton Garden
London
EC1N 8BR

Reference

No reference - other

Value of contract

£477,072

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Paul Ingram

Address

Barking Town Hall
BARKING
IG117LU
England

Email

Paul.Ingram@lbbd.gov.uk