Out of Hours Call Handling 2022

Published date: 4 April 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.

Closing: 2 May 2022, 9am

Contract summary

Industry

Telecommunications system - 32524000
Telephone switchboard services - 64214200

Location of contract

SN14 0GU

Value of contract

£200,000 to £240,000

Procurement reference

IT-324-290-TENDER/00000290

Published date

4 April 2022

Closing date

2 May 2022

Closing time

9am

Contract start date

1 August 2022

Contract end date

31 July 2023

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Description

This contract is for the provision of an out of hour's telephone call management service to handle all GreenSquareAccord's out of hour's customer calls. Whilst we expect these to primarily be emergency repair related they will not be restricted to this . Other calls you will likely receive and be expected to handle may include different types of emergencies as well as reports of antisocial behaviour and those requiring sign posting to other agencies for example.

The out of hours call handling service should be available between 7.00pm and 8.00am on weekdays and 24 hours at weekends and on Bank Holidays.

All calls will be handled in accordance with our out of hours procedures.

More information

Links

https://in-tendhost.co.uk/greensquare/aspx/
Additional information on how to apply for this contract

Additional text

Further information can be found once you have registered/ expressed interest via the In-tend portal. The tender pack should be available to download immediately after registering an interest.

Clarifications/ requests for further information must be sent via the In-tend supplier portal correspondence linked to the tender. No other forms of correspondence will be accepted.

Is a Recurrent Procurement Type? : Yes

About the buyer

Contact name

Anthony Wren

Address

Methuen Park
Chippenham
Wiltshire
SN14 0GU
UK

Telephone

07787128916

Email

anthony.wren@greensquareaccord.co.uk