Published date: 17 October 2019
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
System quality assurance assessment and review services - 72225000
Location of contract
Wales
Value of contract
£15,000
Procurement reference
PS/19/85
Published date
17 October 2019
Closing date
19 September 2019
Contract start date
14 October 2019
Contract end date
13 October 2022
Contract type
Service contract
Procedure type
Single tender action (below threshold)
A direct contract with a single supplier, without competition.
This procedure can be used for procurements below the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Contact Centres in the public sector had to have accreditation to a professional body. Membership reflects high standards of staff care and customer care. All Contact Centres in the public sector are accredited by the CCA. The accreditation allows us to benchmark with other Contact Centres.
Supplier required to carry out annual assessment.
Award information
Awarded date
9 October 2019
Contract start date
14 October 2019
Contract end date
13 October 2022
Total value of contract
£15,000
This contract was awarded to 1 supplier.
CCA Global
Address
CCA Global Limited
20 Newton Place
Glasgow
G3 7PYReference
None
Value of contract
£15,000
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
Dale Best
Address
Longview Road
Swansea
SA6 7JL
Wales
Telephone
01792 788214
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Closing: 19 September 2019
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