Published date: 5 January 2022
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
IT services: consulting, software development, Internet and support - 72000000
Location of contract
London
Value of contract
£250,000
Procurement reference
21-209 Coroner's IT Services
Published date
5 January 2022
Closing date
7 February 2022
Closing time
5pm
Contract start date
1 April 2022
Contract end date
31 March 2025
Contract type
Service contract
Procedure type
Open procedure (above threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
Provide a fully managed end-to-end IT infrastructure and support service, which includes:
A1 the provision of end-to end IT support, between the hours of 8am and 6pm, Monday to Friday, excluding public holidays.
A2 on-site and remote, first, second, and third-line support, either directly or via triage and liaising with third party service providers to achieve satisfactory conclusion to issues raised and meet agreed service levels of the entire service.
A3 enabling the coroner's service to log support calls by telephone, email or on a portal and have the calls responded to in a timely manner, with resolution within the agreed Service Level Agreement parameters contained in Appendix X. All calls logged should be identified by a call reference number and users should either be able view the status of calls on a portal or receive regular email status updates.
More detailed specifications are available in the tender pack.
About the buyer
Contact name
Ananthi Naveen Raj
Address
Civic Centre,High Road, Wood Green
LONDON
N228LE
England
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Closing: 7 February 2022, 5pm
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