Published date: 19 October 2023

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 21 November 2023, 1pm

Contract summary

Industry

  • Telecommunications services - 64200000

Location of contract

South East, London

Value of contract

£0

Procurement reference

MT230527

Published date

19 October 2023

Closing date

21 November 2023

Closing time

1pm

Contract start date

2 December 2024

Contract end date

1 December 2029

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period.

More information

Links

About the buyer

Address

59-61 Clerkenwell Road
London
EC1M 5LA
England

Telephone

+44 8001216060

Email

procurement@southernhousing.org.uk

Website

http://www.southernhousing.org.uk