Published date: 16 July 2018
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Radio, television, communication, telecommunication and related equipment - 32000000
Location of contract
South West
Value of contract
£30,000 to £50,000
Procurement reference
WILTS001-DN353652-52376914
Published date
16 July 2018
Closing date
9 August 2018
Contract start date
12 August 2018
Contract end date
30 September 2020
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
Wiltshire Council provides an out of hours (OOH's) call handling service 365 days a year that covers a variety of services. The main users are Highways, Housing, Stray dogs and Environmental Protection. Our Contact Centre Phones automatically divert to this service at 5:00pm each evening and revert at 09.00am the following day. They stay with the OOH's service for the entire weekend from Friday at 5.00pm until 09.00am Monday morning or the following working day. Calls will also be diverted during Statutory Bank Holiday and working days when Wiltshire Council remains closed for normal business
About the buyer
Contact name
Dan Evans
Address
County Hall
Trowbridge
BA14 8JN
England
Telephone
+44 1225716628
Website
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Closing: 9 August 2018
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