Published date: 29 June 2020

This notice was replaced on 1 July 2020

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Early engagement (published 1 July 2020, last edited 1 July 2020)

Closed early engagement


Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

United Kingdom

Procurement reference

BFDMDC001-DN484515-38572270

Published date

29 June 2020

Closing date

15 July 2020

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Bradford Metropolitan District Council would like to look at opportunities to install a Chatbot on our website www.Bradford.Gov.UK, to enable residents to find the answers to their questions on our website more easily. We would like to reduce the need for the Customer to telephone our Contact Centre or visit Council Offices. The Council would like to increase efficiency and make costs savings whilst ensure customer service experience does not suffer

The Council is undertaking this pre-procurement engagement exercise to establish the current options available of suitable solutions. This document summarises the Corporate Information Governance team's requirements.

Following pre-procurement engagement the Council will decide whether to proceed to a full procurement exercise.

Suppliers who return the Expression of Interest (EOI) may be required to attend a system demo / question and answer session. The dates and times of the session will be notified via the YOR tender portal once the EOI returns have been received and reviewed. In light of the current circumstances any demo/question & answer sessions will likely to be held remotely via video conferencing.

More information

Links

About the buyer

Contact name

Catherine Mullins

Address

Britannia House
Hall Ings
Bradford
BD1 1HX
United Kingdom

Email

catherine.mullins@bradford.gov.uk

Website

http://www.bradford.gov.uk/bmdc