Published date: 11 February 2019
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Systems and technical consultancy services - 72220000
Systems consultancy services - 72246000
Software-related services - 72260000
Location of contract
South East
Value of contract
£10,000
Procurement reference
KBPTWBC001-DN392473-61672515
Published date
11 February 2019
Closing date
22 February 2019
Contract start date
8 April 2019
Contract end date
1 April 2020
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Tunbridge Wells Borough Council is looking to appoint a single service provider to provide advice, training and delivery to the Council in relation to its SRO Ticketing and CRM System. The work will cover:
Identifying areas to improve use of system functionality
Review documentation and use of documentation (including layouts and dynamic text)
Review email integration with Force 24 System
Develop and implement online booking for wheelchair/mobility bookers.
Streamline and monetise the customer journey
Develop and implement our use of Campaigns Module
Develop and implement our use of Fundraising Module
Develop and implement our use of Agency Module
Training in all of the above areas
We envisage that the work will commence in April 2019.
More information
Links
About the buyer
Contact name
Dan Hutchins
Address
Town Hall
Tunbridge Wells
TN1 1RS
England
Telephone
+44 1892526121
dan.hutchins@tunbridgewells.gov.uk
Website
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Closing: 22 February 2019
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