Published date: 17 November 2021

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 22 November 2021, 12:30pm

Contract summary

Industry

  • Supply services of personnel including temporary staff - 79620000

Location of contract

B70 8SZ

Value of contract

£5,749 to £6,806

Procurement reference

IT-230-4689-AN0046 - SJA

Published date

17 November 2021

Closing date

22 November 2021

Closing time

12:30pm

Contract start date

29 November 2021

Contract end date

28 February 2022

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Income Recovery Officer
Rate of Pay: ?12.95 per hour (PAYE)
Hours: 37 Hours per week
Location: Working from Home/Sandwell Council House, Oldbury
Start Date: ASAP
Contract type: Agency (12 weeks)

Job Description and Personnel Specification are attached, which also provides more information above the role.

Brief description:
We have a vacancy for the position of Income Recovery Officer working 37 hours per week. This position will contribute to the provision of a high quality, customer focused Income Management Service. To ensure prompt and effective early action is taken to control and recover outstanding rent arrears and other associated debts up to Eviction stage.
You must have:
o Excellent customer service skills
o Excellent negotiation and persuasive skills
o Ability to take a proactive casework approach to overseeing a specified patch area
o A performance driven work ethos
o A desire to help customers to sustain their tenancies
o Ability to work in a highly busy and challenging environment
o Ability to work in a busy and challenging environment
o Highly organised and understand the importance of attention to detail
o Proven experience of delivering excellent services to customers both face to face and by telephone.
o Literacy and Numeracy Level 2 qualification or equivalent as a minimum.
This role is inside of IR35
Please note this advert is also out with our Master Vendor
You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice.
The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.
From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents.
To submit your documents, you will be required to opt in.
For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.
If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810.
Closing Date: Monday 22 November at 12.00 midday

More information

Links

Additional text

The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.
From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents.
To submit your documents, you will be required to opt in.
For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.
If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810.


Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Sarah Adams

Address

1 Providence Place
West Bromwich
West Midlands
B70 8SZ
United Kingdom

Telephone

0121 569 6100

Email

sarah_adams@sandwell.gov.uk