Published date: 27 June 2017
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Technical analysis or consultancy services - 71621000
Business and management consultancy services - 79410000
Location of contract
LS27UE
Value of contract
£140,702
Procurement reference
17_03_06
Published date
27 June 2017
Closing date
12 June 2017
Contract start date
19 June 2017
Contract end date
31 December 2017
Contract type
Service contract
Procedure type
Direct award
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Behavioural Insights Team Limited will undertake a Study that will introduce behavioural insights in to the NHS 111 telephony service.
This will be undertaken by varying the script used by clinical call handlers to improve adherence to advice.
This study will enable Behavioural Insights Team Limited to provide the Customer with insight and suggestions for evidence-based changes to scripts that could be used to improve adherence to advice not to attend Accident and Emergency, and reduce costs.
The Study will be undertaken in two stages:
Stage 1: An analysis/exploratory stage where call recordings would be used to identify call handlers and phrases that were particularly effective in ensuring adherence to advice; and
Stage 2: A trial stage, where different variations to the clinical script are introduced within a randomised controlled trail (RCT), to see what is the most effective.
Outputs would include a rapid evidence review; synthesis of findings at each stage of the research study; and a final report including recommendations.
Aim/Objectives:
To measure the impact of changes to 111 scripts or protocols, informed by behavioural insights. The aim of any intervention will be to reduce downstream demand on higher acuity services (A&E and potentially 999) after contact with 111.
Work Packages:
Behavioural Insights Team Limited have proposed that there are three stages to this project:
Stage 1: Analysis
Stage 2: Solutions; and
Stage 3: Testing.
Behavioural Insights Team Limited will be appointed on a Direct Award basis through the Crown Commercial Service Behavioural Insights Consulting and Research (RM3742) Framework Agreement. Behavioural Insights Team Limited are the sole supplier on this framework and therefore a Direct Award is permitted under the Procurement Contract Regulations.
More information
Additional text
-
A copy of the redacted Direct Award Call-Off contract agreed will be uploaded in due course.
Award information
Awarded date
16 June 2017
Contract start date
19 June 2017
Contract end date
31 December 2017
Total value of contract
£140,702
This contract was awarded to 1 supplier.
Behavioural Insights Team Limited
Address
33 Greycoat Street
London
SW1P 2QFReference
None
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Address
Quarry House, Quarry Hill
Leeds
LS2 7UE
England
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Closing: 12 June 2017
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