Published date: 17 May 2017

This notice was replaced on 21 June 2017

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 21 June 2017)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Supply services of personnel including temporary staff - 79620000

  • Security services - 79710000

Location of contract

East of England

Value of contract

£1

Procurement reference

NRW/CCT/9662/B

Published date

17 May 2017

Closing date

12 June 2017

Contract start date

18 July 2017

Contract end date

17 July 2020

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Norwich city council has a busy customer contact centre and reception (based at City Hall, Norwich, NR2 1NH) welcoming around 100,000 customer per annum.
Customers visit the contact centre to access a wide variety of services including housing advice, parking, council tax, housing benefits, planning etc.
The council has a need to provide a Customer support officer (CSO) who will be located in the customer contact centre on a daily basis.
NoCC are offering an opportunity for a company to supply a CSO for a period of one year with an option to extend the contract for an additional two years (on a one year at a time basis).
The council requirement is for a regular CSO and a relief CSO to be trained for this role. It has been proven that a regular "face" in the contact centre has a positive impact on the overall ambiance on a day to day basis with both customers and council staff alike.

The new contract is planned to commence 18 July 2017

Please note that there are TUPE implications with this contract.

More information

Links

About the buyer

Contact name

Gillian Newton

Address

City Hall
St Peters Street
Norwich
NR2 1NH
England

Email

procurement@norwich.gov.uk