Published date: 19 February 2019

This notice was replaced on 28 March 2019

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 28 March 2019)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.

Contract summary


  • Public road transport services - 60112000

Location of contract

South East

Value of contract


Procurement reference


Published date

19 February 2019

Closing date

15 March 2019

Contract start date

1 April 2019

Contract end date

31 March 2024

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



Wokingham Borough Council are inviting tenders for the provision of a Host or Operator Processing System (HOPS), a Card Management System (CMS) and system allowing for the application, production and dispatch of ITSO concessionary permits issued under the England National Concessionary Travel Scheme (ENCTS).

The Council is looking to procure five core elements for the efficient operation of the ENCTS within Wokingham Borough, these are:
i. The provision of a CMS
ii. The provision of a HOPS
iii. Self-service portal allowing customers to apply for replace or renew permits, which includes a customer verification process integral to the application process.
iv. Production and dispatch of ITSO permits, either directly or via a third party bureau managed by the tenderer, subject to prior written agreement.
v. An analytics system linked to the CMS, allowing for the validation of ENCTS trips, and the interrogation of data sets to support the prevention of fraud, forecasting and general transport planning functions of the Council.

About the buyer

Contact name

Rebecca Brooks


Civic Offices
Shute End
RG40 1BN


+44 1189088302