Published date: 13 May 2022

Last edited date: 13 May 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 13 June 2022, 12pm

Contract summary

Industry

  • Software support services - 72261000

Location of contract

England

Value of contract

£150,000 to £900,000

Procurement reference

WARRINGTONLIVE001-DN611189-51518528

Published date

13 May 2022

Closing date

13 June 2022

Closing time

12pm

Contract start date

1 September 2022

Contract end date

30 September 2024

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Warrington Borough Council requires support services for its SAP software and estate from a SAP PartnerEdge Partner who can demonstrate a proven capability of support for the software.

The Council's internal SAP support team provide first level technical and SAP support. Incidents and change requests that cannot be resolved internally would be escalated to the SAP support services provider's service desk for investigation and resolution. The support would also include the application of Service Packs and monthly vulnerability patching, as appropriate.

The Contract will have an initial term of 25 months with the option to extend for 2 x 12 month periods at the discretion of the Council. The initial term includes a 1 month on-boarding/ transition process. The Service shall be fully operational from 01 October 2022.

Tenders or requests to participate must be submitted electronically via
https://procontract.due-north.com/Advert/Index?advertId=cba43b71-abd2-ec11-8114-005056b64545

More information

Previous notice about this procurement

Provision of SAP Support Services

  • Opportunity
  • Published 13 May 2022

About the buyer

Contact name

Hannah Dearnley

Address

1 Time Square
Warrington
WA1 1UH
United Kingdom

Email

hdearnley@warrington.gov.uk

Website

http://www.warrington.gov.uk/