Published date: 14 December 2016

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 17 January 2017

Contract summary

Industry

  • Social work and related services - 85300000

  • Other community, social and personal services - 98000000

Location of contract

London

Value of contract

£8,000,000

Procurement reference

SOUTHWARK-DN228275-99823180

Published date

14 December 2016

Closing date

17 January 2017

Contract start date

1 April 2017

Contract end date

31 March 2021

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The Service will support patients, service users, residents, their family, carer or representative ("Clients"), with a complaint or grievance related to any aspect of healthcare as described in the Health and Social Care Act 2012,including that which falls under the remit of the Health Service Ombudsman, such as complaints about poor treatment or service provided through health services in England.
The Service will also support Client's complaints when they concern health and social care services (and not one service in particular). The Service will support the Client through the appropriate complaints process(es).This may result in the Service supporting a Client through to the Local Government Ombudsman (for a social care service complaint).
The Service will, where appropriate, refer to local advocacy services and to specialist services to provide ongoing support.

More information

Links

About the buyer

Contact name

Simon Mitchell

Address

Southwark Council
160 Tooley Street
London
SE1 2QH
England

Telephone

+44 2075253475

Email

Simon.Mitchell@southwark.gov.uk