Right To Buy Agents Service

Contract summary

Industry

• Call centre - 79512000

Location of contract

England

Value of contract

£600,666.33

Procurement reference

CPD4121088

Published date

23 April 2021

Closing date

31 March 2021

Closing time

12am

Contract start date

1 April 2021

Contract end date

31 March 2023

Contract type

Service contract

Procedure type

Other: Variation to existing Contact Centre contract

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

Provision of a Right to Buy Contact Centre Service. This is a customer service centre for tenants of social housing and their landlords (local authorities and housing associations).

The Contact Centre Service is required to:

• handle general enquiries through a range of media (phone / live chat / web / email / post), including sending out relevant information packs and providing dynamic tailored advice on eligibility for the scheme and affordability for the tenant; and

• support landlords, informing them of the terms, process and guidance for the different Right to Buy schemes; including guidance on the regulatory requirements placed on local authorities under the statutory scheme.

More details on the current service provided can be found at: https://righttobuy.gov.uk

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More information

Attachments

• Contract Variation (RTB).pdf
• Signed contract
• Variation for Right To Buy Agents Service

• Appendix A - RTB Contact Centre Specification.pdf
• Technical specifications
• Specification

Additional text

This is a variation to MHCLG's existing contract for the provision of contact centre services.

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Award information

Awarded date

31 March 2021

Contract start date

1 April 2021

Contract end date

31 March 2022

Total value of contract

£600,666.66

This contract was awarded to 1 supplier.

EXELA TECHNOLOGIES LIMITED

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About the buyer

Address

Fry Building
2 Marsham Street
London
SW1P 4DF
England

Email

commercial@communities.gov.uk