Published date: 18 May 2017

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 20 December 2016

Contract summary

Industry

  • Translation services - 79530000

Location of contract

Wales

Value of contract

£7,200

Procurement reference

PS/16/80

Published date

18 May 2017

Closing date

20 December 2016

Contract start date

4 January 2017

Contract end date

3 January 2019

Contract type

Service contract

Procedure type

Direct award

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The Contracting Authority requires telephone translation services to support its business operations. The requirement is set to continue in the coming years. In support of their driving/vehicle license application, a small number of customers will contact DVLA (via a premium rate number publicised on GOV.UK) who may have difficulties communicating with the DVLA telephone agent in the English Language. At this point, the DVLA telephone clerk will require assistance in dealing with the telephone call in their native language. DVLA awarded a contract from the Crown Commercial Services Framework RM1092 Lot 2.

Award information

Awarded date

3 January 2017

Contract start date

4 January 2017

Contract end date

3 January 2019

Total value of contract

£4,086

This contract was awarded to 1 supplier.

The Big Word

Address

Link Up House
Ring Rd
Lower Wortley
Leeds
LS12 6AB

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Mandy Hodgson

Address

DVLA Commercial Directorate C2W
Longview Rd, Morriston
Swansea
SA6 7JL
Wales

Email

mandy.hodgson@dvla.gsi.gov.uk