Published date: 26 July 2021
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Administrative social services - 85321000
Location of contract
South West
Value of contract
£140,000
Procurement reference
GLOSCC001-DN558943-23567282
Published date
26 July 2021
Closing date
27 August 2021
Closing time
11:59pm
Contract start date
24 January 2022
Contract end date
23 January 2027
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
GLOUCESTERSHIRE COUNTY COUNCIL ARE PROCURING A CLIENT MONEY AND CASE MANAGEMENT SYSTEM TO ENABLE THE COUNCIL TO DELIVER A FINANCE / DEPUTYSHIP APPOINTEE SERVICE
Purpose of this procurement
1.1 The Council is looking to procure a Commercial Off The Shelf (COTS) client money and case management IT system to meet the requirements of the Council's Client Affairs team. The Client Affairs team deliver a finance deputyship / appointee service to approximately 500 vulnerable adults. The software will support the team to deliver a deputyship / appointee service and meet the requirements set out by the Office of the Public Guardian for the safeguarding of vulnerable adult's financial and property matters:
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file /504368/SD6-Deputy-standards-public-authority-deputies.pdf
For the avoidance of doubt we are not procuring a development contract i.e. bidders must have an existing solution which meets our requirement at the time of bidding.
We wish to complete a successful process that attracts competition in order to achieve value for money for the Council.
1.4 Among other tasks the system must enable:
Court of protection legal application workflows;
Bank account reconciliation;
Production of statutory Office of the Public Guardian deputyship reports;
Management of client financial assets including vehicles and property;
Production and storage of letter templates;
Case note recording;
Storage and retrieval of documents;
Reporting on system data;
System administration including user access controls.
1.5 A full technical requirements catalogue can be found at document 6.
Current Service
2.1 The Client Affairs team uses a commercial off the shelf client money and case management IT system which is currently hosted on GCC servers.
New Provision
3.1 Due to increased demand for the service, changes in legislation, and technical advances made since the current case management system was procured we wish to see who can offer such a service and what functionality the market now offers.
3.2 It is important to us to have a proactive working relationship with a supplier who shares our vision and is able to deliver it. We need a contract that not only has the facility to provide the functions we require but can also be adapted in order to meet changing customer, GCC and legal requirements. We want a vendor-supplier relationship that is forward thinking and collaborative.
3.3 We need to ensure that a new case management system is fit for purpose, future proofed and provides good value for money.
About the buyer
Contact name
Richard Thorne
Address
Shire Hall
Gloucester
GL1 2TH
United Kingdom
Telephone
+44 1452427424
richard.thorne@gloucestershire.gov.uk
Website
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Closing: 27 August 2021, 11:59pm
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