Published date: 22 July 2024

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 19 August 2024, 12pm

Contract summary

Industry

  • Customer survey services - 79342310

Location of contract

England

Value of contract

£80,000

Procurement reference

EMPWELL001-DN733852-32375881

Published date

22 July 2024

Closing date

19 August 2024

Closing time

12pm

Contract start date

16 September 2024

Contract end date

15 September 2029

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The Council wishes to invite tenders for the supply of services in respect of conducting an annual survey of Melton Borough Council tenants in a prescribed way. This is called the tenant satisfaction measures (TSM).

We have carried out our TSM survey for 2023/24 and are looking for surveys from 2024/25 onwards. From this tender we require the partner to complete:

• Project management, survey design, data export, sampling, and exclusions
• All Fieldwork in connection with completing the survey's
• Weighting of results, reporting, benchmarking, and key driver analysis.

The features of the regulatory survey include:
• A mixed method survey to be carried out on behalf of MBC.
• The survey could either be carried out mid-late September or on a quarterly basis throughout the year.
• Based on 1,800 surveyable households, MBC would need 317 valid responses in order to meet regulatory compliance therefore MBC wishes to carry out a full census approach to all 1,800 properties.
• The survey will include the 12 TSM questions (along with pre-qualifiers) and up to five additional questions - which may be open-ended questions. The inclusion and design of these additional questions would be at the discretion and direction of MBC.

https://procontract.due-north.com/Advert?advertId=cbccaad7-0048-ef11-812d-005056b64545&p=527b4bbd-5c58-e511-80ef-000c29c9ba21

About the buyer

Contact name

Tom Paling

Address

Melton Borough Council
Parkside, Station Approach, Burton Street
Melton Mowbray
LE13 1GH
England

Email

tpaling@melton.gov.uk

Website

http://www.melton.gov.uk/council_and_democracy/selling_to_the_council.aspx