Published date: 21 December 2021

This notice was replaced on 18 March 2022

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 18 March 2022)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Helpdesk and support services - 72253000

Location of contract

SW1P 4DR

Value of contract

£120,000 to £240,000

Procurement reference

tender_294859/1027967

Published date

21 December 2021

Closing date

24 January 2022

Closing time

12pm

Contract start date

14 February 2022

Contract end date

13 February 2023

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The Department of Transport (DfT) is seeking to procure for the provision of a focused team of advisors and helpdesk type support which demonstrates an understanding of the impact on staff of implementing the new DfT e-sourcing system Jaggaer and provide ongoing support for a time limited period whilst the in-house resource builds knowledge

The Department for Transport selected an Option to procure Jaggaer (a Bravo-Based Solution) as an interim provider of a Commercial Relationship Management (CRM) tool, in September 2019.

The Jaggaer eProcurement tool is now live and phase 1 has been implemented after user acceptance testing. Phase 1 involved all sourcing activities. Users have been supported in the adoption. Phase 2 is in process to incorporate the following: Contract Management, Supplier Relationship and Savings modules configured to the DfT family requirements. Testing has been completed and implementation in progress.

The successful supplier will be required to assist the Department in the transition of phase 2 and will provide continued support service desk for phase 1.Supporting activities including managing service delivery, provision of support activity, including change review and continuous improvement.

The expected contract duration will cover a period of 12 months, plus two 6 month options for extension (12+6+6)

All ITT documentation including the full specification is available on the DfT's Jaggaer e-sourcing platform within the ITT reference: itt_689

More information

Links

Additional text

Potential bidders must access the full ITT documentation and submit their bids via the DfT's Jaggaer e-sourcing platform. The ITT can be accessed by searching for ITT reference: itt_689

About the buyer

Address

Great Minster House 33 Horseferry Road
London
SW1P 4DR
England

Telephone

0

Email

DfTProcurement@dft.gov.uk