Telephony Service Voice Artist

Contract summary

Industry

• IT services: consulting, software development, Internet and support - 72000000

Location of contract

England

Value of contract

£120,000

Procurement reference

Telephony Service Voice Artist

Published date

1 March 2022

Closing date

29 January 2022

Closing time

3pm

Contract start date

1 February 2022

Contract end date

1 February 2025

Contract type

Supply contract

Procedure type

Single tender action (below threshold)

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

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Description

HMRC's Telephony Service uses call routing announcements and messages to direct customers to the appropriate advisor or service to handle their call. We use a Voice Artist to record professional outgoing messages and announcements for the Speech Application within the HMRC Telephony Services.
In order to maintain a fully functioning Voice Automation System, HMRC will need to record new messages and announcements using a professional Voice Recording Artist. (e.g. relating to EU Transition, Covid or new Government policy). We would like to retain the services of the same Voice Artist to ensure consistency of customer experience on the new Telephony Service. As well as continuity in HMRC tone, it will allow us to transfer and utilise a large amount of pre-existing material.

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More information

Attachments

• 3.3b SD v1.0 HMRC Short Form Model Contract Mazaru Redacted V.2.doc
• Signed contract
• HMRC Short Form Contract

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Award information

Awarded date

28 January 2022

Contract start date

1 February 2022

Contract end date

1 February 2025

Total value of contract

£120,000

This contract was awarded to 1 supplier.

MAZARU LIMITED

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About the buyer

Contact name

Fintan Bradley

Address

Customs House Annexe,20 Lower Thames Street
LONDON
SS991AA
England

Telephone

07530791302

Email

fintan.bradley@hmrc.gov.uk