Published date: 26 May 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 28 July 2022, 12pm

Contract summary

Industry

  • Market research services - 79310000

  • Survey services - 79311000

  • Survey design services - 79311100

    • Survey conduction services - 79311200

    • Telephone survey services - 79311210

    • Survey analysis services - 79311300

    • Social research services - 79315000

    • Public-opinion polling services - 79320000

Location of contract

England

Value of contract

£0 to £8,000,000

Procurement reference

CF-1079400D0O000000rwimUAA

Published date

26 May 2023

Closing date

28 July 2022

Closing time

12pm

Contract start date

2 February 2023

Contract end date

1 February 2027

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

A Framework of Approved Contractors to work with and provide a range of survey-related services to Commissioners when contracted to do so. In the future it is possible Approved Contractors would be invited to supply other research related activities alongside this work, in the event that such activities are developed.
Approved Contractors will be required to work, under Call- Off Contracts, directly with Care Providers registered with CQC and on occasion, with the Coordination Centre or CQC directly. The purpose of Approved Contractors is to:

• ensure that Care Providers are able to undertake National Surveys by providing the required skills and expertise to draw samples, distribute and collect questionnaires using a variety of survey administration modes (currently paper and online and incorporating SMS reminders) as per standardised schedules, guidance and in line with national approvals;

• process collected data to allow own analysis of results on behalf of Commissioners(in line with CQC data cleaning and analysis standards and national approvals) and to submit timely and accurate data to the Coordination Centre at required intervals to permit centralised analysis;

• ensure potential safeguarding issues are escalated to the appropriate authorities at the earliest opportunity;

• ensure that CQC is able to pilot approaches to improving surveys, and undertake other specific work as required over the life of the Framework Agreement;

• work in partnership with CQC and the Co-ordination Centre to seek to continually improve the NHS Patient Survey Programme.

As this is a Framework Agreement, CQC does not guarantee any work through this Framework Agreement and requirements may be called-off as and when required.

This procurement was undertaken following an open procedure process.

The framework is awarded for an initial period of 24 months with an option to extend for up to 24 months.

Total Awarded Value is the maximum of all charges including all optional extensions.

Framework Reference: CQC I&D 038

More information

Attachments

Award information

Awarded date

18 May 2023

Contract start date

2 February 2023

Contract end date

1 February 2027

Total value of contract

£8,000,000

This contract was awarded to 4 suppliers.

IQVIA UK

Address

3 Forbury Place, 23 Forbury Road, Reading, RG1 3JH

Reference

None

Supplier is SME?

No

PICKER INSTITUTE EUROPE

Address

Suite 6, Fountain House John Smith Drive, Oxford, OX4 2JY

Reference

None

Supplier is SME?

No

EXPLAIN MARKET RESEARCH LIMITED

Address

The Core Bath Lane, Newcastle Helix, Newcastle upon Tyne, NE4 5TF

Reference

None

Supplier is SME?

Yes

Patient Perspective Ltd.

Address

5 South Parade, Summertown, Oxford, OX2 7JL

Reference

None

Supplier is SME?

Yes

About the buyer

Contact name

Commercial & Contracts Team

Address

Citygate, Gallowagate
Newcastle upon Tyne
NE1 4PA
England

Email

commercialcontracts@cqc.org.uk