Published date: 13 February 2023

Last edited date: 13 February 2023

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 15 March 2023, 12pm

Contract summary

Industry

  • Customer satisfaction survey - 79342311

Location of contract

North West

Value of contract

£600,000

Procurement reference

TRGBS-124

Published date

13 February 2023

Closing date

15 March 2023

Closing time

12pm

Contract start date

1 June 2023

Contract end date

31 May 2026

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The role of a Research Partner has been established to externally and independently collate and analyse our customers' views, attitudes, aspirations and opinions through a mechanism they can trust to be anonymous. It also provides the appropriate resource to support the work of the BI&I Team.

The work commissioned to the successful partner will complement the broader work of the team and Riverside as a whole, and will therefore require a strategic partnership between the two organisations. It will be essential that the Research Partner can show support for the values of the organisation and the standards that Riverside staff subscribe to, particularly when interacting with our customers, in addition to an understanding of the operations of the business.
The scope of the contract will consist of a number of confirmed deliverables alongside the need to be able to deliver bespoke work, often at short notice in response to organisational development and changes, or changes in the broader operating context. The surveys within the scope of the contract are:

- Customer Experience perception survey
- Repairs transactional survey
- Planned & cyclical maintenance transactional survey
- Building Safety transactional survey
- New Build survey
- New Sales & Re-Sales survey
- Private Finance Initiatives (PFI) perception surveys (Sandwell and Derby)

Full details of the requirements can be found within Document B.

About the buyer

Contact name

Carla Kelly

Address

2 Estuary Boulevard
Speke
Liverpool
L24 8RF
England

Email

procurement@riverside.org.uk

Website

https://www.riverside.org.uk/