Published date: 26 June 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 24 February 2025, 12pm

Contract summary

Industry

  • Software package and information systems - 48000000

  • Customer Relation Management software package - 48445000

  • Communication software package - 48510000

    • Customer Relation Management software development services - 72212445

Location of contract

EC2P 2EJ

Value of contract

£490,208.77

Procurement reference

tender_478635/1492656

Published date

26 June 2025

Closing date

24 February 2025

Closing time

12pm

Contract start date

26 June 2025

Contract end date

25 June 2030

Contract type

Supply contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Department for Work and Pensions (DWP) is launching Connect to Work programme (formerly known as Universal Support), an employment programme aimed at assisting disabled individuals and unemployed people with complex needs in securing employment.

Central London Forward (CLF), hosted by the City of London Corporation, has been appointed as the accountable body for the Connect to Work programme in central London.

CLF is a strategic sub-regional partnership encompassing the local authorities of: Camden Council, City of London Corporation, Hackney Council, Haringey Council, Islington Council, Royal Borough of Kensington and Chelsea, Lambeth Council, Lewisham Council, Southwark Council, Tower Hamlets Council, Wandsworth Council, Westminster City Council.

To effectively manage contract delivery in line with DWP requirements, there is a need for a Customer Relationship Management (CRM) System Software as a Service (SaaS) to be shared with all delivery partners. The system must capture the end-to-end customer journey and meet all Management Information (MI) requirements as outlined in the Grant Guidance.

This was taken to market through an FTS open Tender process and has now been awarded to ICONI Software Ltd after they successfully won the bidding process.

The duration of the agreement is 5 years only.

More information

Links

Additional text

Contract has now been awarded to ICONI Software limited.

Award information

Awarded date

16 May 2025

Contract start date

26 June 2025

Contract end date

25 June 2030

Total value of contract

£490,208.77

This contract was awarded to 1 supplier.

ICONI Software Ltd

Address

ICONI Software Ltd Unit 20 Ormeau Business Park Belfast BT7 2JA

Reference

Companies House number: NI038469

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Taiwo Muraina-Akinboade

Address

Po Box 270, Guildhall
London
EC2P 2EJ
England

Email

taiwo.Muraina@cityoflondon.gov.uk