Conversational AI

Contract summary

Industry

• Software package and information systems - 48000000

Location of contract

North West

Value of contract

£37,400

Procurement reference

DN388723

Published date

7 March 2019

Closing date

9 January 2019

Contract start date

10 January 2019

Contract end date

6 January 2020

Contract type

Service contract

Procedure type

Call-off from a framework agreement

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

Introducing a conversational AI across the Stockport Council website for handling routine queries to the council, reducing the load on the Contact Centre. The solution must: be capable of running enough concurrent (infinite) instances to cover all our chat needs; be able to integrate with Verint via APIs; be customisable to fit our online ecosystem; be accessible; be capable of running 24/7 without supervision; have skills-based routing for more complex queries during Contact Centre opening hours; have a dashboard; be capable of running reports on chats; be compatible with a variety of devices and operating systems; be capable of learning new content or new ways of communicating (e.g. learn new slang); use natural language processing (i.e. not be an IVR-type chatbot system); avoid having to set up questions in a bespoke manner; read the website and deliver updated content to users (to avoid duplication of effort maintaining a separate knowledge base).

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Award information

Awarded date

9 January 2019

Contract start date

10 January 2019

Contract end date

6 January 2020

Total value of contract

£37,400

This contract was awarded to 1 supplier.

Britannic Technologies Ltd

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About the buyer

Contact name

Natalie McCarthy

Address

1FE Trafford Town Hall
MANCHESTER
M320TH
England

Email

natalie.mccarthy@star-procurement.gov.uk