Published date: 6 April 2020
This notice was replaced on 6 April 2020
This notice does not contain the most up-to-date information about this procurement. The most recent notice is:
Opportunity (published 27 April 2020, last edited 27 April 2020)
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Software package and information systems - 48000000
Other sources of energy supplies and distribution - 65400000
Location of contract
London, South East
Value of contract
£10,000
Procurement reference
CROYD001-DN473779-59506932
Published date
6 April 2020
Closing date
4 May 2020
Contract start date
2 June 2020
Contract end date
1 June 2023
Contract type
Service contract
Procedure type
Open procedure
Any interested supplier may submit a tender in response to an opportunity notice.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
Croydon Council requires a supplier for a specialist energy advice and booking service (SEABS) for the new Croydon Healthy Homes (CHH) service with experienced advisors/call handlers. They will manage an inward Freephone number open Monday to Friday 9am to 5pm (longer hours are desirable). The SEABs advisors/call handlers will be the first point of contact for vulnerable Croydon residents looking to improve the energy efficiency/thermal comfort of their homes and reduce their energy bills. They will ask appropriate questions to identify the range of support the resident is eligible for, and agree with the resident the most appropriate onward support package and book appointments. They will offer basic advice to the residents as part of the conversations. As well as inward telephone calls, the SEABS advisors/call handlers will contact residents who have self-referred (or been referred) to Croydon Healthy Homes through the online portal, by email or through paper referrals, and book repeat visits as requested by Croydon Healthy Homes advisors.
The duration of the contract is 3 years, subject to the right of The Council (at its sole discretion) to exercise its right to extend the Contract by up to 1 year. The maximum length of the contract is therefore 4 years.
More information
Additional text
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All Communications and access to the tender documents should be through The London Tenders Portal
About the buyer
Contact name
Jonas Wontumi
Address
Bernard Weatherill House
8 Mint Walk
Croydon
CR0 1EA
United Kingdom
Telephone
+44 2087266000
Website
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