Published date: 5 October 2020

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 16 March 2020, 4pm

Contract summary

Industry

  • Banking services - 66110000

Location of contract

South West

Value of contract

£1 to £5,000,000

Procurement reference

BRISTOLCC001-DN444602-16700581

Published date

5 October 2020

Closing date

16 March 2020

Closing time

4pm

Contract start date

15 September 2020

Contract end date

31 March 2026

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Bristol City Council sought a comprehensive income payment solution including a payment service provider (PSP) and Merchant Acquirer (MA). At Bristol City Council we have a desire to rationalise our contractual and technological landscape. We have some other payment systems that which we would potentially replace with the new solution when they reach end of contract. These include Merchant Acquirer services for car parks, library kiosks and face to face payments in our customer service point. The system must be able to be scalable in order to take on these and possibly other additional payment types, at later dates during the life of the contract.

The core of the PSP solution will provide the following payment services allowing citizens to pay for a wide variety of Council products, bills, fines and services:
- automated telephone payment service,
- voice telephone payment service,
- online payments digital service,
- direct debits managed service,
- paperless direct debit mandate digital service,
- card payment processing including Merchant Acquirer,
- chip and pin payments service.

More information

Links

Award information

Awarded date

15 September 2020

Contract start date

12 October 2020

Contract end date

31 March 2026

Total value of contract

£5,000,000

This contract was awarded to 1 supplier.

Civica UK Ltd

Address

South Bank Central 30 Stamford Street, London, UK, SE1 9LQ

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Geraint Harris

Address

City Hall
College Green
Bristol
BS1 5TR
England

Telephone

+44 1179223194

Email

geraint.harris@bristol.gov.uk

Website

https://www.bristol.gov.uk/