Published date: 26 October 2023

This notice was replaced on 26 October 2023

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 26 October 2023)

Awarded contract - This means that the contract has been awarded to a supplier.


Contract summary

Industry

  • Call centre - 79512000

Location of contract

LS1 4AP

Value of contract

£20,508,088.09 to £28,000,000

Procurement reference

CF-1949600D0O000000rwimUAA

Published date

26 October 2023

Closing date

5 May 2023

Closing time

12pm

Contract start date

29 September 2023

Contract end date

13 May 2028

Contract type

Not applicable

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Outsourced Contact Centre Services

More information

Previous notice about this procurement

Citizen Facing Contact Centre Services

  • Awarded contract
  • Published 20 October 2023

Attachments

Award information

Awarded date

29 September 2023

Contract start date

29 September 2023

Contract end date

13 May 2028

Total value of contract

£28,000,000

This contract was awarded to 1 supplier.

TELEPERFORMANCE LIMITED

Address

Spectrum House, Bond Street BS1 3LG

Reference

None

Supplier is SME?

No

About the buyer

Contact name

NHS Contract Management

Address

Wellington Place
Leeds
LS1 4AP
GB

Email

nhsdcontractmanagement@nhs.net