Published date: 14 January 2016

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 27 January 2016

Contract summary

Industry

  • Installation services of communications equipment - 51300000

Location of contract

London

Value of contract

£0

Procurement reference

C0082-PT-FCS

Published date

14 January 2016

Closing date

27 January 2016

Contract start date

2 February 2016

Contract end date

1 February 2018

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Electoral Commission is seeking a supplier to provide an outsourced switchboard service answering calls to the organisation's main number and transferring these to the correct member of Commission staff.

The supplier will provide a service for up to 150 of the Commission's staff who are based in offices in London, Cardiff, Edinburgh and Belfast. The service will be provided as a minimum between 8.30 am and 5.30 pm Monday to Friday excluding public holidays. We receive on average about 900 calls per month via the current switchboard service but this varies depending on time of year and can reach a maximum of about 2,000 calls in a busy month.

We wish to have a service in place in good time prior to the elections taking place in May 2016 so the successful supplier will need to demonstrate that they can implement a reliable service within a short timeframe.

The Commission's evaluation of the responses will focus on a number of areas, particularly value for money.

More information

Links

Award information

Awarded date

9 February 2016

Contract start date

9 February 2016

Contract end date

8 February 2018

Total value of contract

£14,400

This contract was awarded to 1 supplier.

Your Business Voice Ltd

Address

Unit 15, Mercury Quays
Ashley Lane
Shipley
BD17 7DB

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Philip Tucker

Address

3 Bunhill Row
London
EC1Y 8YZ
England

Email

ptucker@electoralcommission.org.uk