Published date: 5 January 2018

Last edited date: 5 January 2018

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 17 January 2018

Contract summary

Industry

  • Guidance and counselling services - 85312300

  • Guidance services - 85312310

  • Counselling services - 85312320

Location of contract

CV34 4RL

Value of contract

£1,085,000

Procurement reference

PROJECT - 00005126

Published date

5 January 2018

Closing date

17 January 2018

Contract start date

1 November 2018

Contract end date

31 October 2021

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Warwickshire County Council wish to commission a single provider to deliver a Local Healthwatch Service within Warwickshire.

The local Healthwatch Service within Warwickshire will be the independent consumer champion for the public to promote better outcomes in health and in social care - locally via Local Healthwatch organisations and nationally via Healthwatch England.

The local Healthwatch service in Warwickshire will be representative of the diverse communities it serves. It will provide intelligence - including evidence from people's views and experiences - to influence the policy, planning, commissioning and delivery of publicly-funded health and social care services. It will also provide information to help people access and make choices about services as well as provide signposting to those who wish to make a complaint about NHS services.

The local Healthwatch service in Warwickshire will be a robust and credible player in the local health and social care economy by demonstrating that it has the appropriate level of skills and competencies required to deliver its statutory functions. It will gain the trust of the general public as well as other health and social care stakeholder groups and organisations by being responsive, acting on concerns when things go wrong and being able to constructively challenge health and social care commissioners and providers.

The seven key functions of the local Healthwatch Service are:

1. Gather views and experiences of patients and the public
2. Make these views known, both locally and nationally as appropriate
3. Promote and support involvement in commissioning of health services and provision of care services
4. Recommend investigation or special review of services via Healthwatch England or directly to the Care Quality Commission (CQC)
5. Provide advice and information about access to services and support for making informed choices
6. Make known the views and experiences of people to other local Healthwatch organisations and Healthwatch England and provide a steer to help it carry out its role as a national champion
7. Access and refer customers to NHS Complaints Advocacy Services

More information

Links

Additional text

Warwickshire County Council will be using its e-tendering system (CSW-JETS) for the administration of this procurement process. Providers must register with the system to be able to express an interest and download documents. The web address for CSW-JETS is: www.csw-jets.co.uk Registration and use of CSW-JETS is free. All correspondence or clarifications relating to this procurement must be via the CSWJETS correspondence function. If you are having trouble registering with CSW-JETS please email us at: procurement@warwickshire.gov.uk

Providers must register on CSW-JETS and express an interest in this project in order to download tender documents and be able to correspond with us about this procurement.

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Heather Boyd

Address

Warwick
Warwick
Warwickshire
CV34 4RL
United Kingdom

Telephone

01926 412430

Email

heatherboyd@warwickshire.gov.uk