Published date: 7 September 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 7 August 2023, 10am

Contract summary

Industry

  • Internet and intranet software package - 48220000

  • Web servers - 48825000

  • Web server software development services - 72212222

    • Web page editing software development services - 72212224

Location of contract

SW3 4SR

Value of contract

£100,000

Procurement reference

RHC - 15

Published date

7 September 2023

Closing date

7 August 2023

Closing time

10am

Contract start date

21 August 2023

Contract end date

20 August 2026

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Royal Hospital Chelsea (RHC) provides a permanent home to 300 Chelsea Pensioners (retired Army veterans) within a 66 acre heritage site. The RHC is a registered charity with 56% of our annual expenditure raised from commercial activities and fundraising. We rent out spaces for events and functions, offer guided group tours of the Hospital and grounds, operate three membership schemes, support the full range of fundraising disciplines and encourage retired veterans to spend their later years at the RHC. Due to an ambitious shift in organisational scope, we now require a new website that can support different departments within the organisation to achieve their marketing objectives. Our key purpose remains to provide a home for the Chelsea Pensioners but we are now embarking on a programme of Veterans' Outreach, firstly in London and then expanding across the nation, as well as a new Visitor Centre at the Soane Stable Block (SSB), hoping to attract circa 40k visitors a year, to learn about our rich heritage (as well as casual visitors to a new café for secondary spend). We have traditionally only ever supported 300 Chelsea Pensioners and have never opened our site as a heritage attraction before, so these new business ventures mark a sizable shift from our core operations. Our key communications will create greater awareness of positive outcomes and the work of the RHC, a better understanding of the role of the older veteran in modern Britain, cement the ambassadorial role of the Chelsea Pensioners and encourage people to use our services, whether that be visit us, book a venue, become a beneficiary or donate. Our current website is not fit for purpose, to work effectively for our current and new workflows and we require a new site that can increase our current commercial activities, have a better user experience and have the functionality needed for our business to grow.

In response to our increased operational scope the communications team have produced a new strategy that incorporates a new website, new marketing resource and new KPIs to ensure our business needs are met, particularly in the digital arena where currently we are stagnant. Both Veterans' Outreach and the Visitor Centre are substantive new ventures for the RHC and as such need the digital infrastructure to support their success. We want to create a website that is optimised for SEO, has a great user experience, is accessible, and has solutions to make the lives of our staff easier behind the scenes with fluid integration with our in-house systems.

More information

Previous notice about this procurement

Website Development for The Royal Hospital Chelsea

  • Opportunity
  • Published 10 July 2023, last edited 11 July 2023

Attachments

Award information

Awarded date

6 September 2023

Contract start date

6 September 2023

Contract end date

5 September 2026

Total value of contract

£100,000

This contract was awarded to 1 supplier.

Big Mallet

Address

Tagus House, 9 Ocean Way, Southampton, Hampshire, United Kingdom, SO14 3TJ

Reference

Companies House number: 08193922

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Jonathan Clarke

Address

Royal Hospital Road
LONDON
SW34SR
England

Telephone

02078815436

Email

jonathan.clarke@chelsea-pensioners.org.uk

Website

www.chelsea-pensioners.org.uk