Published date: 30 August 2019

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 2 October 2019

Contract summary

Industry

  • Housing services - 70333000

Location of contract

W8 7NX

Value of contract

£0

Procurement reference

tender_215940/795131

Published date

30 August 2019

Closing date

2 October 2019

Contract start date

28 January 2020

Contract end date

27 January 2022

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The Royal Borough of Kensington and Chelsea invites tenders for providing Out of Hours Services for the local authority's housing management service. The Council provides its service during normal working hours and is seeking a provider for a limited set of its services outside of normal working hours to keep the residents safe, and as far as possible, comfortably housed until the Council service resumes. The services will be limited to taking calls from residents and either referring the work to an existing service provider/contractor, to the local authority, offering advice or taking no action other than to record the call.

We need to create a positive impression and provide superior levels of customer service that meet the needs and expectations of our residents. The service has to balance the needs of individual residents with the requirements of the wider neighbourhood for the common good.

The expectation is the service will be provided by industry qualified individuals with exceptional customer care skills, loyalty and integrity, who are prepared to support the residents and the Housing Management Service to deliver the best service to their community.

More information

Links

Additional text

Please access the tender documents through capitalesourcing

The asbestos policy is to be added to the ITT suite

About the buyer

Contact name

Celia Caliskan

Address

Town Hall, Hornton Street
London
W9 7NX
England

Telephone

020 7361 2238

Email

celia.caliskan@rbkc.gov.uk