Published date: 15 January 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 22 September 2023, 12pm

Contract summary

Industry

  • Health and social work services - 85000000

Location of contract

North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West

Value of contract

£187,583,000

Procurement reference

DORST001-DN685928-19988650

Published date

15 January 2024

Closing date

22 September 2023

Closing time

12pm

Contract start date

4 January 2024

Contract end date

31 March 2032

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Home Care is the provision of person-centred personal care to improve an Individual's quality of life, enabling them to remain living in their own home and achieve their specified outcomes. Home Care is not about doing things for people in a way that increases dependency, but about supporting people to do things for themselves as far as they are able. Home Care should be seen as an opportunity to build on the Individual's skills and confidence to improve their independence and not as a long-term solution where possible.\r
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Home Care Services will be available 7am to 10pm seven (7) days per week, fifty-two (52) weeks of the year including public holidays. Providers are required to offer flexibility of timing to reflect a person-centred approach to the provision of services and not only based on Provider availability.\r
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The Provider will have systems in place to respond to referrals received at weekends and bank holidays, and for Care and Support Packages to commence at weekends and bank holidays, with staff available to carry out risk assessments etc. to ensure prompt service delivery.\r
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The Provider will be committed to delivering Services and will not terminate the delivery of the Call-Off Agreement where the Individual's outcomes are still unmet without agreement with the Commissioners.\r
\r
The Provider must ensure that the Individual is able to achieve and maintain a maximum level of independence and self-care. As such, the Provider will adopt policies that support a principle of empowering support to ensure that Provider staff do not foster Individual dependency.\r
\r
The Provider will deliver services at short notice to provide additional support if the Individual is in a crisis, including out of hours.\r
\r
The Provider will ensure that all policies and procedures are current, with staff understanding and applying their content in practice.\r
\r
The Provider is required to ensure that Individuals are supported to achieve the broad outcomes listed in the Service Specification (Section 5) and all personal outcomes agreed in the Care and Support Plan or the Health outcome plan.\r
Home Care will be used to enable Individuals to live as independently as possible, and with dignity; it should not be done to the Individual but with the Individual. Providers will adopt a Strengths-Based1 approach to achieve this.\r
\r
The Home Care provision's approach is one of adaptability, regular reviews and change to meet needs. Home Care should not automatically be seen as being for life but should aim to create independency jointly with Individuals and to reduce levels of care depending on eligibility and outcomes that is proportionate and safe.\r

More information

Previous notice about this procurement

Care and Support at Home Lot 1

  • Awarded contract
  • Published 4 January 2024

Award information

Awarded date

21 December 2023

Contract start date

4 January 2024

Contract end date

31 March 2032

Total value of contract

£187,583,000

This contract was awarded to 15 suppliers.

Abbots Care Ltd

Address

Phoenix House, 63 Campfield Road, St Albans, Herts, AL1 5FL

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

Abounding Support and Care Ltd

Address

The Bungalow, Kildare Road, Bordon, Hants, GU35 0HL

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

Agape Care Solutions Ltd

Address

369-371 Ashley Road, Poole, BH14 0AS

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

Best Pinnacle Care Ltd

Address

8 Shaftesbury Centre, Percy Street, Swindon, Wilts, SN2 2AZ

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

Bridgecare Solutions Ltd

Address

Caxton Point Business Centre, Caxton Way, Stevenage, Hertfordshire, SG1 2XU

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

Calm Living Healthcare Ltd

Address

Suite 7, 3rd Floor, 1 City Approach, Albert Street, Eccles, Lancs, M30 0BL

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

Care Plus Healthcare Service

Address

Citibase London Woolwich Arsenal, Royal Arsenal Woolwich, London, SE18 6SW

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

Caringsmart Ltd

Address

9-11 Gunnery Terrace, 12A Ground Floor, Royal Arsenal Woolwich, London, SE18 6SW

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

Cinox Healthcare Ltd

Address

39 Rush Green Road, Romford, Greater London, RM7 0PT

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

Claydon Care Services Ltd

Address

Democracy House, 609 Stretford Road, Old Trafford, Greater Manchester, M16 0QA

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

Eden Housing and Support Ltd

Address

18 Holt Coppice, Bratton, Telford, Shropshire, TF5 0DB

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

Loidis Care Services Ltd

Address

Unit 1, Gelder Road, Armley, Leeds, LS12 3UF

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

NewGenCare Group Ltd

Address

Unit 12, 9-11 Gunnery Terrace, The Royal Arsenal, Corn Wallis Road, London, SE18 6SW

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

Phoenix All Care Ltd

Address

35 Sulgrave Way, Wellingborough, Northamptonshire, NN8 1FG

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

St Georges Homecare Ltd

Address

c/o Memories Homecare Ltd, The Nucleus, Brunel Way, Dartford, Kent, DA1 5GA

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Angela Pavey

Address

Dorset Council
County Hall, Colliton Park
Dorchester
DT1 1XJ
England

Email

angela.pavey@dorsetcouncil.gov.uk

Website

https://www.dorsetcouncil.gov.uk