Published date: 24 August 2022

Closed early engagement


Closing date: 2 September 2022

Contract summary

Industry

  • Information technology services - 72222300

Location of contract

Any region

Procurement reference

tender_315287/1100577

Published date

24 August 2022

Closing date

2 September 2022

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The CPS is seeking to procure a telephone call handling and distribution system that will enable police forces (and other investigative authorities) to call a single number and be put through to a member of CPS Direct staff, who will triage the call. Currently the CPS Direct team receive an average of 6,000 calls per month.

The contract for the current call handling and distribution system is coming to an end in 2023, and CPS would like to procure a flexible platform that will enable call waiting lists, call allocations and full status reports for staff, as well as enabling calls to be passed to users via Microsoft Teams (as the telephony system used by the CPS).

Please refer to the attached document for further information on this early engagement opportunity.

More information

Attachments

About the buyer

Address

102 Petty France
London
SW1H 9EA
England

Email

commercialhardwarecategory@cps.gov.uk