Published date: 31 May 2023

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 30 June 2023, 12pm

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

Yorkshire and the Humber

Value of contract

£1

Procurement reference

20230531164735-104514

Published date

31 May 2023

Closing date

30 June 2023

Closing time

12pm

Contract start date

4 September 2023

Contract end date

4 September 2033

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The City of Doncaster Council (the Council) has recently approved its new Customer Experience Strategy 2023 - 2026, this strategy seeks to further improve and modernise the experience of Doncaster residents when contacting the Council, including increased digital access. The Council has recently conducted a market assessment to gain an understanding of the current market and this engagement has helped to establish the following specification in order to ensure the Council's outcomes for the provision of its Customer Experience Management are supported and achieved over the life of this contract. Therefore, the Council invites bids to be submitted by suppliers who can supply the Council with a Cloud based Low-Code Customer Experience Platform that can be developed upon and utilised across both Council and Partner Organisations.

More information

Links

About the buyer

Contact name

Jemma Kirkham

Address

Civic Office, Waterdale
Doncaster
DN1 3BU
ENG

Telephone

+44 1302736654

Email

Jemma.Kirkham@doncaster.gov.uk

Website

https://www.doncaster.gov.uk/