Published date: 24 March 2021
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Software package and information systems - 48000000
IT services: consulting, software development, Internet and support - 72000000
Location of contract
South East
Value of contract
£91,800
Procurement reference
DPS/MC/NHSE/00028
Published date
24 March 2021
Closing date
11 June 2019
Closing time
12am
Contract start date
30 September 2019
Contract end date
29 March 2022
Contract type
Service contract
Procedure type
Restricted procedure (above threshold)
A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
As part of its Digital Transformation Strategy, NHS England is encouraging the use of technology to empower patients and make it easier for clinicians to deliver high quality care, enabling patients to seamlessly navigate services. Online consultation for patients using GP practices is a contribution to this ambition.
The CCG have committed to undertake a six month pilot with up to six GP practices. Analysis will be undertaken during this phase to better understand benefits. Depending on the outcome, the CCG will decide on the full rollout to the remaining practices who would like to engage.
Across west Essex, we currently have 3 localities - Epping, Harlow and Uttlesford, comprised of 32 GP Member Practices serving a population of approximately 310,000 registered patients between them, with a vast variety of demographics from practice to practice.
Objectives of online consultation implementation:
• Reduce unnecessary appointments by directing patients to most efficient intervention
• Reduce GP / staff workloads as patients are able to access right person or service first time
• Reduce wait times for routine appointments
• Improve patient experience by providing improved service navigation
• Reduce queues at reception desks for busy practices by offering digital access
• Reduce the number of incoming phone calls by offering digital access to resolve queries
• Enable patients to manage their own health conditions as appropriate
• Provide additional digital channel to conduct consultations
This procurement is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners.
Award information
Awarded date
30 September 2019
Contract start date
30 September 2019
Contract end date
29 September 2022
Total value of contract
£91,800
This contract was awarded to 1 supplier.
Doctorlink Limited
Address
Oakhill House
130 Tonbridge Road
Hildenborough
Kent
TN11 9DZReference
Companies House number: 10337756
Value of contract
£91,800
Supplier is SME?
Yes
Supplier is VCSE?
No
Additional details
-
6 months pilot + 24 months extension
About the buyer
Contact name
Garry Mitchell, Commercial & Procurement Lead, National Commercial & Procurement Hub NHSE/I
Address
Pomona House
Torquay
TQ27FF
England
Telephone
+44 7786 275627
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Closing: 11 June 2019, 12am
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