Published date: 4 April 2018

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 1 March 2018

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

South West

Value of contract

£36,361.30

Procurement reference

Call Handling 04/04/18

Published date

4 April 2018

Closing date

1 March 2018

Contract start date

26 May 2018

Contract end date

25 May 2019

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Renewal of call handling software. This was introduced to mitigate the transfer of dealing with customer telephone calls which are no longer being dealt with by the customer contact team. The call handling software was originally introduced in the benefits team and more recently introduced in the revenues team.
Procured by West Dorset District Council on behalf of itself, Weymouth & Portland Borough Council and North Dorset District Council
Procured via a framework - G cloud 9. service id 356177055381325. Inform are the sole supplier on this framework.

Award information

Awarded date

3 April 2018

Contract start date

26 May 2018

Contract end date

25 May 2019

Total value of contract

£36,361.30

This contract was awarded to 1 supplier.

INFORM COMMUNICATIONS LTD

Address

Arlington Square
BRACKNELL
RG12 1WA
GB

Reference

Companies House number: 02644647

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Mark Payne

Address

South Walks Road
DORCHESTER
DT11UZ
England

Email

MPayne@dorset.gov.uk