Published date: 18 April 2019

Last edited date: 18 April 2019

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 16 May 2019

Contract summary

Industry

  • Customer survey services - 79342310

Location of contract

North West

Value of contract

£0

Procurement reference

BIP373764172

Published date

18 April 2019

Closing date

16 May 2019

Contract start date

26 August 2019

Contract end date

25 August 2024

Contract type

Service contract

Procedure type

Restricted procedure

A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Text to be corrected in the original notice:
Place of text to be modified: Time limit for receipt of tenders or requests to participate
Instead of: 16 May 2019
Time: 10:00
Read New: 20 April 2019
Time: 10:30
Other additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
Plus Dane Housing is looking for a preferred partner to deliver elements of our customer research.

We are looking to have an approach where service related satisfaction data is collected as the process concludes and allows us to respond more quickly to any issues that the customer may have. We have procured a modern housing management system with the functionality to deliver real time customer satisfaction information as part of our service workflows. It is intended that this way of collecting real time data will allow us to manage our relationship with customers on a transactional basis and to have a dialogue to remedy any dissatisfaction as part of our day to day service delivery.

Whilst this agile collection and use of satisfaction data will allow us to improve our services and understand the needs of our customers in real time, we require a research partner to deliver quality satisfaction information for more strategic use.

More information

Links

About the buyer

Address

13-15 Rodney Street
Liverpool
L1 9EF
UK

Telephone

+441517064636

Email

liam.bedson@plusdane.co.uk