Published date: 3 February 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 19 August 2024, 2pm

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

South West

Value of contract

£769,760

Procurement reference

BOURN001-DN718952-83331836

Published date

3 February 2025

Closing date

19 August 2024

Closing time

2pm

Contract start date

18 November 2024

Contract end date

17 November 2029

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

A new IT Service Management Tool to replace the existing system. The new service management tool will have upgraded features, compatibility, integration and functionality.\r
\r
The scope of the contract is for a supplier cloud-hosted (SaaS) ITSM Solution with an asset management module to optimize IT service delivery. This contract may later be developed into an enterprise management solution to encompass other departments within the Council.

More information

Previous notice about this procurement

IT Service Management Tool

  • Awarded contract
  • Published 14 November 2024

Award information

Awarded date

14 November 2024

Contract start date

3 February 2025

Contract end date

2 February 2030

Total value of contract

£769,760

This contract was awarded to 1 supplier.

Softcat plc

Address

SL7 1LW

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

BCP Council
Civic Centre, Bourne Avenue
Bournemouth
BH2 6DY
United Kingdom

Email

procurement@bcpcouncil.gov.uk