Published date: 18 August 2017

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 27 July 2017

Contract summary

Industry

  • Research and experimental development services - 73100000

Location of contract

London

Value of contract

£47,101

Procurement reference

1718CSTD03

Published date

18 August 2017

Closing date

27 July 2017

Contract start date

10 August 2017

Contract end date

12 January 2018

Contract type

Service contract

Procedure type

Other:

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

1. The High Risk Renewals (HRR) compliance intervention is a process designed by HMRC to check customers' tax credits claims to ensure they are accurate. Following a number of recommendations, changes have been made to deliver an enhanced customer experience, including more proactive contact with customers, when needed. This medium sized qualitative research aims to evaluate customers' experiences of HRR and understand how customers felt about the interactions they had with HMRC. This research will provide evidence on the effectiveness of changes made to HRR and help to inform possible improvements to the HRR process in the future.

More information

Additional text

This contract was let following a mini-competition with the BIS Research & Evaluation Framework, framework reference: CR150025BIS.

Award information

Awarded date

8 August 2017

Contract start date

10 August 2017

Contract end date

12 January 2018

Total value of contract

£47,101

This contract was awarded to 1 supplier.

Kantar Public

Address

222 Grays Inn Road
London
WC1X 8HB

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

HMRC Commerical, Ralli Quays
3 Stanley St
Salford
M60 9LA
England

Email

stuart.bishop@hmrc.gsi.gov.uk