Published date: 12 April 2023

Closed early engagement


Closing date: 27 April 2023

Contract summary

Industry

  • Software package and information systems - 48000000

  • Software-related services - 72260000

Location of contract

LS2 7UE

Procurement reference

CF-1489900D0O000000rwimUAA

Published date

12 April 2023

Closing date

27 April 2023

Contract type

Service contract

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Background
NHS England are seeking a CRM system, with the ability to track, filter and report against the individuals and organisations that we are engaging and working with and the activities we are doing with them. We need this to happen on a user-friendly system, with a minimal dependence on the supplier in modifying and maintaining the system.

Alongside a CRM, NHS England currently manage several communications software systems. Ideally, we would be looking for a system that can integrate these tools, either by directly replacing the tool or by offering the ability to seamlessly integrate within the CRM.

These tools include (details of which have been included in the draft specification):
- Event registration and management
- Detailed surveys and evaluation
- Campaign/newsletter distribution
- Maintenance of a media and political database/enquiries log
- Press notice distribution
- Mass email
- Media monitoring
- Media evaluation
NB: Activities* is used in the draft specification (attached) as an umbrella term which includes various interaction types which could include (not exhaustively):
• Event/meeting attendance
• Expressions of interest
• Campaign distribution
• Accreditations
• Course enrolment
• Phone Calls
• e-mails
• Social media engagement

This Prior Information Notice (PIN) is to engage with the market only, in preparation for a potential procurement process being undertaken in the near future.

Interested Supplier are invited to answer the following questions and submit their responses via Atamis (https://health-family.force.com/s/Welcome) by 1pm on 27th April 2023

Questions:

1. Can your organisation provide a fully integrated solution that delivers all of the tools listed above?
2. If not, which services & tools can your organisation provide?
3. Please detail which of the service / platform specifications your organisation can meet as described in the attached / accompanying draft specification

Please ensure your responses are clearly marked with the relevant question number.

More information

Attachments

About the buyer

Contact name

Liz Fleetwood

Address

Quarry House
Leeds
LS2 7UE
GB

Email

liz.fleetwood1@nhs.net