Published date: 30 September 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 9 December 2024, 4pm

Contract summary

Industry

  • Industry specific software package - 48100000

  • Transaction-processing software package - 48217000

  • Administration software package - 48219300

    • Contact management software package - 48333000

    • Customer Relation Management software package - 48445000

    • Industry specific software development services - 72212100

    • Platform interconnectivity software development services - 72212211

    • Customer Relation Management software development services - 72212445

Location of contract

NR7 0WF

Value of contract

£0

Procurement reference

IT-501-902-2547-PPT-R - AWARD

Published date

30 September 2025

Closing date

9 December 2024

Closing time

4pm

Contract start date

11 September 2025

Contract end date

11 September 2032

Contract type

Service contract

Procedure type

Negotiated procedure

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

South Norfolk Council and Broadland District Council are offering this opportunity to participate in a competitive procedure with negotiation for a cloud-based customer experience platform. Both councils' delivery plans outline a strategic objective to provide services for residents, businesses and communities that are innovative, efficient and easy to use against a backdrop of reduced funding and tougher economical times. An improved customer offer enabled by digital technology can have a direct impact on our ability to reduce operating costs to serve our customers, absorb growing demand within existing resources and enable greater efficiencies from understanding the end-to-end customer journey whilst enabling customers to interact with us in modern and efficient ways that are convenient to them.

East Suffolk Council's Procurement Team is providing procurement support but the Contracting Authority is South Norfolk Council and Broadland District Council.

Award information

Awarded date

11 September 2025

Contract start date

11 September 2025

Contract end date

11 September 2032

Total value of contract

£796,855

This contract was awarded to 1 supplier.

GOSS Interactive Ltd

Address

24 Darklake View, Plymouth, United Kingdom, PL6 7TL

Reference

None

About the buyer

Contact name

Amy Moye

Address

Peachman Way,
Norwich,
Norfolk,
NR7 0WF
United Kingdom

Telephone

+44 1502523507

Email

amy.moye@eastsuffolk.gov.uk

Website

https://www.southnorfolkandbroadland.gov.uk