Published date: 8 August 2023

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 10 September 2023, 5pm

Contract summary

Industry

  • Business and management consultancy and related services - 79400000

  • Business and management consultancy services - 79410000

Location of contract

London

Value of contract

£10,000 to £25,000

Procurement reference

BIP801016953

Published date

8 August 2023

Closing date

10 September 2023

Closing time

5pm

Contract start date

2 October 2023

Contract end date

31 January 2024

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The V&A is looking to appoint a leading customer service expert to work closely with our visitor facing teams to co-create a set of people-focused V&A customer service standards that are bought-into and can be adopted and acted on.

The customer service standards will define 'what good customer service at the V&A looks like' and support us in our goal of welcoming, connecting with and serving the needs of large, diverse, local, and global audiences. It will also create a consistency of service across all visitor-facing teams at all our London based sites.

We anticipate the work will take approximately between 16-20 days between October 2023 and January 2024.

Please download the Brief from the below link:
https://files.vam.ac.uk/link/5K3eHNzfQUJfR63x4bi54z

More information

Links

Additional text

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

The Brief can be downloaded from the below link: https://files.vam.ac.uk/link/5K3eHNzfQUJfR63x4bi54z

About the buyer

Contact name

Redesign Team

Address

Cromwell Road
Kensington
SW7 2RL
UK

Telephone

+442079424733

Email

redesign@vam.ac.uk